Refund Policy
This page explains when you can get your money back for a paid service on our platform.
1.Free Features
Many features on the platform are free. Nothing is charged for them, so there is nothing to refund. This policy only applies to services that you paid for.
2.When You Can Get a Refund
You can ask for a refund if you were charged by mistake or charged more than once for the same service. You can also ask if you paid for a service and could not use it because of a fault on our side that we could not fix.
3.When a Refund Is Not Given
We do not give refunds for services you have already used in full. We do not give refunds if you change your mind after using a service. We do not give refunds for AI results or scores that you did not like. Accounts closed for breaking our Terms of Use are not eligible.
4.How to Ask for a Refund
Send your request through the Contact Us page. Tell us the email on your account, what you paid for, the date and the amount. Add a payment receipt or transaction ID if you have one. Please ask within the period shown when you paid.
5.How We Review Your Request
We read every request and may ask you for more details. We will tell you our decision by email. If we approve it, we will start the refund as soon as we can.
6.How You Receive the Money
Refunds go back to the payment method you used. The time it takes to show in your account depends on your bank or mobile wallet. Fees charged by a payment provider may not be returned.
7.Changes to This Policy
We may update this policy from time to time. The date at the bottom of the page shows when it last changed. The policy that was in force when you paid is the one that applies to that payment.
Last updated: 27 October 2026